1. Introduction

Welcome to GLYTCH ("we," "our," or "us"), operated by Omega UI, LLC under the SynCloud Connect platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered services at glytch-ui.omegaui.com and related mobile and web applications. By using GLYTCH, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect the following categories of information:

• Account Information: Full name and email address provided at registration or session start.
• Conversation Data: Messages, prompts, queries, and AI responses generated during your sessions, retained for service quality and continuity.
• Usage Data: Session timestamps, feature interactions, page views, and app engagement metrics.
• Uploaded Files: Documents, images, or other files you voluntarily upload for AI processing. These are processed transiently and not permanently stored without your action.
• Device & Technical Data: Browser type, operating system, device model, IP address, and crash/diagnostic data for security and performance monitoring.
• Voice Data: If you use voice features, audio input is processed locally via your device's Web Speech API and is not transmitted to or stored on our servers.

3. How We Use Your Information

• To provide, operate, and maintain GLYTCH AI services
• To personalize your experience and remember preferences across sessions
• For quality assurance, safety monitoring, and service improvement
• To respond to support requests and communicate updates
• To detect, prevent, and address fraud, abuse, or security incidents
• To comply with applicable legal obligations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share data with:

• AI Service Providers: Third-party LLM providers (e.g., OpenAI, Google) that process your prompts to generate responses. These providers have their own privacy policies.
• Infrastructure Providers: Hosting and database providers (e.g., Base44/Supabase) used to store and serve the application.
• Legal Compliance: When required by law, court order, or to protect the rights and safety of users or the public.

5. Data Retention

Conversation and session data is retained as long as your account is active or as needed to provide services. You may request complete deletion of your account and associated data at any time by emailing privacy@omegaui.com. Deletion requests will be processed within 30 days.

6. Data Security

We implement industry-standard technical and organizational measures including encryption in transit (TLS), access controls, and regular security reviews to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. App Permissions

The GLYTCH mobile application may request the following device permissions:

• Microphone: Used solely for the in-app voice dictation and voice mode features. Audio is processed on-device and is not stored or transmitted.
• Storage / Files: Used to allow you to upload documents and files for AI analysis within the app.
• Internet: Required to connect to GLYTCH servers and AI services.

All permissions are requested only when needed and can be revoked at any time through your device settings.

8. Your Rights

Depending on your location, you may have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data ("Right to be Forgotten")
• Object to or restrict certain types of processing
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email us at privacy@omegaui.com.

9. Children's Privacy

GLYTCH is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal data, we will promptly delete it. Parents or guardians may contact us at privacy@omegaui.com to request removal of their child's information.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via in-app notification or email. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

For questions, concerns, or data requests regarding this Privacy Policy, please contact:

1. Introduction

Welcome to GLYTCH ("we," "our," or "us"), operated by Omega UI, LLC under the SynCloud Connect platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered services at glytch-ui.omegaui.com and related mobile and web applications. By using GLYTCH, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect the following categories of information:

• Account Information: Full name and email address provided at registration or session start.
• Conversation Data: Messages, prompts, queries, and AI responses generated during your sessions, retained for service quality and continuity.
• Usage Data: Session timestamps, feature interactions, page views, and app engagement metrics.
• Uploaded Files: Documents, images, or other files you voluntarily upload for AI processing. These are processed transiently and not permanently stored without your action.
• Device & Technical Data: Browser type, operating system, device model, IP address, and crash/diagnostic data for security and performance monitoring.
• Voice Data: If you use voice features, audio input is processed locally via your device's Web Speech API and is not transmitted to or stored on our servers.

3. How We Use Your Information

• To provide, operate, and maintain GLYTCH AI services
• To personalize your experience and remember preferences across sessions
• For quality assurance, safety monitoring, and service improvement
• To respond to support requests and communicate updates
• To detect, prevent, and address fraud, abuse, or security incidents
• To comply with applicable legal obligations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share data with:

• AI Service Providers: Third-party LLM providers (e.g., OpenAI, Google) that process your prompts to generate responses. These providers have their own privacy policies.
• Infrastructure Providers: Hosting and database providers (e.g., Base44/Supabase) used to store and serve the application.
• Legal Compliance: When required by law, court order, or to protect the rights and safety of users or the public.

5. Data Retention

Conversation and session data is retained as long as your account is active or as needed to provide services. You may request complete deletion of your account and associated data at any time by emailing privacy@omegaui.com. Deletion requests will be processed within 30 days.

6. Data Security

We implement industry-standard technical and organizational measures including encryption in transit (TLS), access controls, and regular security reviews to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. App Permissions

The GLYTCH mobile application may request the following device permissions:

• Microphone: Used solely for the in-app voice dictation and voice mode features. Audio is processed on-device and is not stored or transmitted.
• Storage / Files: Used to allow you to upload documents and files for AI analysis within the app.
• Internet: Required to connect to GLYTCH servers and AI services.

All permissions are requested only when needed and can be revoked at any time through your device settings.

8. Your Rights

Depending on your location, you may have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data ("Right to be Forgotten")
• Object to or restrict certain types of processing
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email us at privacy@omegaui.com.

9. Children's Privacy

GLYTCH is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal data, we will promptly delete it. Parents or guardians may contact us at privacy@omegaui.com to request removal of their child's information.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via in-app notification or email. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

For questions, concerns, or data requests regarding this Privacy Policy, please contact: